Service Request Ticket

Service Request Information

CONTACT	Name	Sayers, Konnie	Date	Oct 28, 2010 09:11 AM
	Department	College of Education	Phone	88444
	Location		Email	sayersk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090487 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	QP94203L0TG	Location
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0072655
	Wired NIC	00:26:B0:E2:D2:D6
	Wireless NIC	00:26:08:F0:AF:4E
	Bluetooth NIC	00:26:4A:9F:9F:DC

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 28, 2010 10:08 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 28, 2010 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 28, 2010 10:08 AM	Restarting solved her problem	Add Attachment
Brian Berkley	Oct 28, 2010 09:21 AM	**This is an email** Konnie, Have you tried restarting your computer? Your account is not locked, your password hasn't changed. From the Go menu, select connect to server, type: smb://homes.wou.edu/sayersk/sayersk Does that work?	Add Attachment
Jackie Digmann	Oct 28, 2010 09:11 AM	She is using a Mac computer and since yesterday afternoon she was kicked off of her H drive, and she has not been able to connect to it since. Contact her at 88909. Call anytime, she goes to lunch around 2:15.	Add Attachment