Service Request Ticket - # 40129

Service Request Information

CONTACT Name Sanchez-Bravo, Norma   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2010 09:52 AM
Department Admissions Office Phone 88193
Location Email sanchezn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090565[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71LRFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:8C:81

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Nov 11, 2010 12:55 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 11, 2010 12:55 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 11, 2010 12:55 PM 
****This is an email****

It's being fixed!
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Teresa Hutchinson Nov 11, 2010 12:51 PM 
****This is an outgoing email****
Hi Norma,

We were just following up with you regarding a 
service request that we have for you. (#40129)

Description: Calendar is not working.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Teresa Hutchinson Nov 01, 2010 12:46 PM 
****This is an outgoing email****
Hi Norma,

We were just emailing you regarding a service 
request that we have for you. (#40129)

Calendar is not working.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Brian Berkley Oct 29, 2010 08:50 AM 
Task reassigned to Ron Swartzendruber.
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Brian Berkley Oct 29, 2010 08:50 AM 
Gloria,

Our resident calendar expert, Ron Swartzendruber,
will have to look at your calendar.

He only works Mon-Thur, so it will be next week
before he can look into it.

Thanks,
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Teresa Hutchinson Oct 29, 2010 07:34 AM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson Oct 29, 2010 07:34 AM 
Contact changed from Gloria Sanchez to Norma Sanchez-Bravo.
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Brian Berkley Oct 28, 2010 04:32 PM 
This needs to be changed to norma sanchez-bravo
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Brian Berkley Oct 28, 2010 04:27 PM 
Task reassigned to Teresa Hutchinson.
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Brian Berkley Oct 28, 2010 04:26 PM 
Norma Sanchez, not Gloria Sanchez
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Jackie Digmann Oct 28, 2010 09:52 AM 
She is using Firefox, and she is accessing it
through webmail. Her problem is reoccurring, where
she allows permissions to her colleges to view and
add to her calendar, but it still will not let
them do it. It was a problem she opened a ticket
for earlier and it was fixed, but shes not sure if
the problem resolved itself or if someone fixed it
because she never heard from anyone.
Contact her at 88193 anytime.
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