Service Request Ticket - # 40133

Service Request Information

CONTACT Name Timken, Gay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2010 01:36 PM
Department Health & Exercise Science Phone 88217
Location Email timkeng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090792[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. QP0061EM5PK Location PDR

CPU Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)


OS Unknown Software Microsoft Office for Mac 2008 from P0073888

Wired NIC D4:9A:20:DD:61:6E


Wireless NIC D4:9A:20:5D:94:98


Bluetooth NIC 64:B9:E8:E5:A4:B8

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Oct 28, 2010 05:09 PM 
Status changed from (1) Pending to (5) Completed
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Brian Witt Oct 28, 2010 05:09 PM 
Done.
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Brian Berkley Oct 28, 2010 05:08 PM 
Task reassigned to Brian Witt.
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Brian Berkley Oct 28, 2010 05:08 PM 
wifi exception
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Brian Berkley Oct 28, 2010 05:07 PM 
18:E7:F4:07:F1:60
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Brian Berkley Oct 28, 2010 04:59 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Oct 28, 2010 04:56 PM 
Remoted into her system and set it so she was an
admin on it, and kicked off itunes upgrade
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Brian Berkley Oct 28, 2010 04:13 PM 
Called and left vm
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Katie Halvorson Oct 28, 2010 01:36 PM 
WOU# 20090792[Edit Inv]

10.0.1 iTunes on her computer.  It won't let her
download any software to her computer and would
like this added.

Also, she would like to get wireless on her iTouch
but can't get to her MAC address currently.
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