Service Request Ticket - # 40146

Service Request Ticket - # 40146

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Service Request Information

CONTACT	Name	Winslow, Niki	Date	Oct 29, 2010 11:29 AM
	Department	Natural Science Division	Phone	88206
	Location		Email	winslon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090482 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	SMY98M240VD	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	00:24:81:2E:94:04

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Dec 03, 2010 11:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Dec 03, 2010 11:32 AM	I put new ink cartridges in the printer and it is back up and running.	Add Attachment
Katie Halvorson	Dec 02, 2010 01:27 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Dec 02, 2010 01:27 PM	It is printing but leaving a lot of black places on the paper. not everything is getting on the page.	Add Attachment
Adam Wehner	Dec 02, 2010 12:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Dec 02, 2010 12:11 PM	I worked on this printer for them. They installed the print head wrong and kinked an ink line. I was able to fix everything and they are back up and running.	Add Attachment
Teresa Hutchinson	Nov 24, 2010 02:17 PM	**This is an email** No action on this request yet. Thank you and Happy Thanksgiving! Niki	Add Attachment
Karisa Mueller	Nov 15, 2010 02:09 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Karisa Mueller	Nov 15, 2010 02:09 PM	She called back to check the status. The problem persists and she still needs this to be fixed.	Add Attachment
Teresa Hutchinson	Nov 01, 2010 12:47 PM	**This is an outgoing email** Hi Niki, We were just emailing you regarding a service request that we have for you. (#40146) Interface problem with cartridges. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Joshua Johnson	Oct 29, 2010 11:29 AM	HP printer that may have a problem with the interface and the cartridges. Niki change the ink cartridge and it is saying that there is no black ink. she changed it out again and it was saying the same. She works with a former HP Printer specialist and he thinks that it is an interface issue. The printer is located in NS 105 88206 winslon@wou.edu NS 104	Add Attachment