Service Request Ticket

Service Request Information

CONTACT	Name	Helpdesk, Helpdesk	Date	Nov 01, 2010 07:45 AM
	Department		Phone	88925
	Location		Email	ucshelpdesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090477 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
	Serial No.	HAV405030	Location	PDR
	Model	8860/DN	Hostname	ns125.wou.edu
	Notes	IP: 140.211.76.50	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:C5:90:7B

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Nov 15, 2010 02:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Nov 15, 2010 02:01 PM	I checked the printer and deleted a job that was paused due to insufficient print credits.	Add Attachment
Todor Todorov	Nov 15, 2010 01:27 PM	Task reassigned to Todor Todorov.	Add Attachment
Brian Berkley	Nov 01, 2010 08:46 AM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Nov 01, 2010 07:46 AM	Contact Info: Email: libweb@wou.edu	Add Attachment Public
Teresa Hutchinson	Nov 01, 2010 07:45 AM	**This is an email** The printer in HL 108 is not working, we have tried unplugging the data cable and other methods but the printer is still showing up with the message "canceling print job please wait". It has been about 2 hours since this message has been present and it still hasn't cleared. The wou number for the printer is 20090477. Any help would be appreciated, Thank you -- Library and Media Services Hamersly Library 345 N. Monmouth Ave. Monmouth, OR 97361 503-838-8418	Add Attachment