Service Request Ticket

Service Request Information

CONTACT	Name	Strand, Cheryl	Date	Nov 01, 2010 12:45 PM
	Department	Humanities Division	Phone	88325
	Location		Email	strandc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070849 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	HMWV3G1	Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	HMWV3G1	Location	ITC Hallway (was Cheryl Strand, HU)
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7A:83:D2

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Nov 01, 2010 01:14 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Nov 01, 2010 01:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Nov 01, 2010 01:13 PM	copy paste from word to firefox email issue, also updated firefox, adobe reader, sophos, and flash players	Add Attachment
Karisa Mueller	Nov 01, 2010 12:47 PM	This issue is slower her down and would like someone to come look at it soon.	Add Attachment
Karisa Mueller	Nov 01, 2010 12:45 PM	Browser: It is through WOU email. The web browser was Internet Explorer.	Add Attachment Public
Karisa Mueller	Nov 01, 2010 12:45 PM	She thinks she received an email with a virus on Friday. She received an email with a lot of jumbled symbols in the first part. Her email is running a low slower now and not responding as well. The email in question was from a sender she recognized, and there is an attachment on the email but she did not open it. She had to control+alt+delete because her computer jammed after opening that email on Friday.	Add Attachment