Service Request Ticket - # 40185

Service Request Information

CONTACT Name Leslie, Gail Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2010 08:49 AM
Department The Research Institute Phone 88756
Location Email leslieg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080370[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D830, 2.40GHz 3M L2 800Mhz Dual Core
Serial No. 2GWCDH1 Location

CPU Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)


OS Unknown Software Windows Vista Bus downgraded to WIN XP PRo SP2, CyberLink Power DVD 8.0, Roxio Creator DE v9 Microsoft Office Pro Plus 2007 from P0067648, Adobe Photoshop Elements v6 WIN from P0067648

Wired NIC 00:21:70:70:0F:90


Wireless NIC 00:21:5C:6E:25:61


Bluetooth NIC 00:21:86:4B:23:51

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Nov 02, 2010 12:52 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Nov 02, 2010 12:52 PM 
Ran ccleaner, stopped some programs from start up.
Running better now
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Joshua Johnson Nov 02, 2010 11:50 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Nov 02, 2010 11:30 AM 
available at 12:30
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Joshua Johnson Nov 02, 2010 08:49 AM 
Leslie Gail would like to have someone come and
take a look at her computer. She is saying that it
takes up to 8 minutes for her screen to come up
when she logs on the her laptop. She does not know
why this is and she would like to have it fixed if
possible. 

Todd 232
88756
ledlieg@wou.edu
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