Service Request Ticket

Service Request Information

CONTACT	Name	Timken, Gay	Date	Nov 02, 2010 10:00 AM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090792 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	QP0061EM5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0073888
	Wired NIC	D4:9A:20:DD:61:6E
	Wireless NIC	D4:9A:20:5D:94:98
	Bluetooth NIC	64:B9:E8:E5:A4:B8

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Nov 02, 2010 11:16 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Nov 02, 2010 11:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Nov 02, 2010 11:16 AM	deleted ~Library/Fonts repaired disk permissions upgraded Firefox	Add Attachment
Joshua Johnson	Nov 02, 2010 10:17 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Nov 02, 2010 10:17 AM	She is also having trouble with her email. There is information that is missing from her email account. Her folders are not there and she does not have a log in and log out area. She is thinking that there is something going on with her computer.	Add Attachment
Joshua Johnson	Nov 02, 2010 10:00 AM	Gay Timken is having trouble with excel 2007. She is not able to type in some of the cells that she has. It is a template that she is using. When she types the information that she types does not show up. she has changed the font color and it does not show up then either 88217 timkeng@wou.edu NPE 216	Add Attachment