Service Request Ticket - # 40190

Service Request Information

CONTACT Name Habermann, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2010 10:34 AM
Department Student Engagement Phone 88659
Location Email habermam@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090733[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. DLB8GK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0073136

Wired NIC 00:26:B9:77:D1:6F


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Nov 04, 2010 11:48 AM
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Nov 04, 2010 09:24 AM
Jonathan Farmer is the student needing help he is
available :
ASWOU Student Gov Office WUC203 8 8-12 T and TH
needs Admin rights on station W#20090733[Edit Inv]
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Lance Jewett Nov 02, 2010 11:26 AM
****This is an email****
Hi Megan,
This is Lance with UCS and i am emailing you in
regards to your task where a student worker needs
a contact list added to his email. I called an
left you a voice mail asking for available time to
stop by. I will also give you instructions on how
to do the transfer if the worker would like to do
it themselves. To transfer an address book from
one email to another follow the steps below.

1. Have the user with the wanted contact list log
into webmail.
2. Click on the "Address Book" tab in bottom left
3. Above that towards the top of the page should
be an icon that looks like an open book and a
floppy drive. When you have the mouse over it will
say "Import/Export"
4. Click on export and save the file to the desktop.
5. Have the user log out and the user who needs
the contact list log into webmail
6. Go to the Address book tab and click on the
Import option this time.
7. Find the file you just saved to the desktop and
import it.

This should load that contact list into their
contact list and they should have all the needed
contacts. If you have any questions or need
further assistance please reply to this email or
call the Service Desk at extension 88925

Thank you,
UCS
Lance Student Tech
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Lance Jewett Nov 02, 2010 11:17 AM
Task reassigned to Lance Jewett.
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Joshua Johnson Nov 02, 2010 10:34 AM
Johnathan Farmer would like to have some icons
removed from the computer that he is using. There
is a list of contacts that he would like to have
imported to his email address book. The list is a
group of student organizations that the director
of student organizations has. Nicole william is
the one with the address. assoc@wou.edu is the
account with the email list. 

88510
Johnathan Farmer
jfarmer08@wou.edu
jfarmer08
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