Service Request Ticket

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Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Nov 02, 2010 12:29 PM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081040 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	SYM9116CN0TG	Location	PDR
	CPU	Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0070415
	Wired NIC	00:25:00:D1:D4:12
	Wireless NIC	00:24:36:BA:50:B5
	Bluetooth NIC	00:25:00:C1:40:B2

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Nov 09, 2010 11:01 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Nov 09, 2010 11:01 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Nov 09, 2010 11:01 AM	**This is an email** Gavin, I found the memory in your credenza, and the system is fully operational now. Thanks,	Add Attachment
Brian Berkley	Nov 09, 2010 10:35 AM	Memory replaced and it works	Add Attachment
Brian Berkley	Nov 08, 2010 12:04 PM	Tuesday, 9 November, 2010 at 10AM someone will be here to repair that system.	Add Attachment
Brian Berkley	Nov 08, 2010 10:21 AM	**This is an email** Gavin, Applecare called Friday when I was out to schedule an appointment to repair that computer. I called them back and said anytime this week was fine, I'll let you know when we can get someone here to fix it. Thanks,	Add Attachment
Brian Berkley	Nov 08, 2010 10:20 AM	Julie from Mac Housecalls 866-878-0047 left VM on Friday afternoon called back and said anytime this week was fine	Add Attachment
Brian Berkley	Nov 02, 2010 01:34 PM	**This is an email** Gavin, I have a service call in on this system, the Apple Support Case number is: 185164103 They are going to send someone here with a replacement logic board and memory for that system.	Add Attachment
Brian Berkley	Nov 02, 2010 01:34 PM	Called Applecare: Case Number is: 185164103	Add Attachment
Brian Berkley	Nov 02, 2010 01:17 PM	System will only boot with 1 SO-DIMM installed, doesn't matter which one is installed, only posts/boots with one.	Add Attachment
Kurt San Agustin	Nov 02, 2010 12:30 PM	It is possible to access the computer lab by entering the code 19500 on the keypad	Add Attachment
Kurt San Agustin	Nov 02, 2010 12:29 PM	In the Honors computer lab in APSC behind 212. Mac computer is just beeping. Screen will not even turn off. Computer # 20081040	Add Attachment