Service Request Ticket - # 40220

Service Request Ticket - # 40220

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Service Request Information

CONTACT	Name	Darby, Cheri	Date	Nov 04, 2010 08:13 AM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040372 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell 1700n Laser Printer with 4 year warranty
	Serial No.	7SK3841	Location	PDR
	Model	1700N	Hostname
	Notes	4 year warranty replacement fuser on P0078184 Dec2010, SR40220	Ink/Toner Refill	Dell K3756
	Wired NIC	00:04:00:3B:7C:7D

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Tracking

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Dec 22, 2010 10:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Dec 22, 2010 10:33 AM	I installed the new fuser and tested it successfully.	Add Attachment
Todor Todorov	Dec 21, 2010 04:52 PM	Task reassigned to Todor Todorov.	Add Attachment
Tricia Flaherty	Dec 21, 2010 03:09 PM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Tricia Flaherty	Dec 21, 2010 03:09 PM	fuser has arrived and is ready to be installed	Add Attachment
Adam Wehner	Nov 30, 2010 09:05 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Nov 30, 2010 09:05 AM	Order has been placed for a new fuiser.	Add Attachment
Todor Todorov	Nov 17, 2010 09:17 AM	I went to take the printer to work on it. It was disassembled and I took all the parts that I could find around it. It's on my desk.	Add Attachment
Teresa Hutchinson	Nov 15, 2010 12:57 PM	**This is an outgoing email** Hi Cheri A, We were just emailing you regarding a service request that we have for you. (#40220) This printer in the hallway is broken. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Brian Berkley	Nov 04, 2010 09:08 AM	Task reassigned to Adam Wehner.	Add Attachment
Jackie Digmann	Nov 04, 2010 08:16 AM	They had someone come to service the toner on this printer, and that person told her that the printer was broken. That was two weeks ago, and nothing has been done about it. She would really like this to be fixed so students can use this printer again.	Add Attachment
Jackie Digmann	Nov 04, 2010 08:13 AM	This printer is int he hallway of the admin building and it is broken	Add Attachment