Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Nov 04, 2010 08:21 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060748 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini #Z0DM
	Serial No.	G873339TYL4 (RMA original S#G87222S9W0D)	Location	PDR 2023 Giveaway
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS		Software	Microsoft Windows XP Pro with Service Pack 2 from P0061501, MS Office Pro Plus 2007 and Pro 2004 order#2818,
	Wired NIC	00:16:CB:AA:58:63
	Wireless NIC	00:17:F2:FC:B3:84

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Nov 10, 2010 02:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Nov 10, 2010 02:22 PM	Installed this.	Add Attachment
Lance Jewett	Nov 10, 2010 01:35 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Lance Jewett	Nov 08, 2010 10:05 AM	reimaged it	Add Attachment
Teresa Hutchinson	Nov 08, 2010 09:33 AM	**This is an outgoing email** Hi Lori, We were just emailing you regarding a service request that we have for you. (#40221) Computer will not load the windows. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Lance Jewett	Nov 04, 2010 12:01 PM	Task reassigned to Lance Jewett.	Add Attachment
Brian Berkley	Nov 04, 2010 09:13 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Jackie Digmann	Nov 04, 2010 08:21 AM	This computer is erroring when they try to log in to Windows.	Add Attachment