Service Request Ticket - # 40223

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2010 08:34 AM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090415[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP OfficeJet Pro 8000 Printer #CB092A#B1H
Serial No. MY96G2400Q Location PDR

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill
TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Nov 08, 2010 03:31 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 08, 2010 03:31 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Nov 08, 2010 03:31 PM 
****This is an email****

Teresa,

She just fixed the problem so we can cancel 
service request.

Thank you!

Trisha Guy
Administrative Assistant
Student Health & Counseling Services
Western Oregon University
Office: (503) 838-8844
Fax: (503) 838-8801
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Teresa Hutchinson Nov 08, 2010 09:32 AM 
****This is an outgoing email****
Hi Trisha,

We were just emailing you regarding a service 
request that we have for you. (#40223)

Printer needs to be fixed.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Nov 04, 2010 09:07 AM 
Task reassigned to Adam Wehner.
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Brian Berkley Nov 04, 2010 09:07 AM 
Priority changed from (3) Priority to (2) High Priority.
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Jackie Digmann Nov 04, 2010 08:34 AM 
*****This is an email*****
The printer (20090415) in room 124 will not print.
 This room has limited times that access is
available so please call for availability.

Thank you.
Trisha Guy
Administrative Assistant
Student Health & Counseling Services
Western Oregon University
Office: (503) 838-8844
Fax: (503) 838-8801
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