Service Request Ticket - # 40226

Service Request Information

CONTACT Name Schaumburg, Ashley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2010 09:31 AM
Department Business Services Phone 88361
Location Email schaumburga@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060473[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Business Inkjet 2800DTN printer # C8164A#A2L
Serial No. TH68N5Z016 Location PDR

Model 1PC8164A Hostname wcpc-color.wou.edu
Notes 2nd 250 sheet papery tray, duplexing Ink/Toner Refill

Wired NIC 00:11:0A:F3:81:4C

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 06, 2011 09:26 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner May 06, 2011 09:26 AM 
They have been set up with a new color printing
ability through there copy machine.  The printer
is going to get recycled.
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Nicole Crane Apr 28, 2011 09:02 AM 
She would like a call back to let them know where 
it is and when it will be back.
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Nicole Crane Apr 28, 2011 09:01 AM 
She called today. Someone came and took the 
printer from their office and was supposed to fix 
it and bring it back. But they haven't heard 
anything from us and they are wondering where the 
old printer has gone and when it will be coming 
back fixed.
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Todor Todorov Jan 06, 2011 11:28 AM 
Task reassigned to Adam Wehner.
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Karisa Mueller Jan 06, 2011 10:53 AM 
Priority changed from (3) Priority to (2) High Priority.
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Karisa Mueller Jan 06, 2011 10:53 AM 
Ashley called to check the status of this task. 
The printer is still jamming.  The printer hasn't
been functioning for almost 3 months now.
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Teresa Hutchinson Dec 14, 2010 07:40 AM 
Task reassigned to Todor Todorov.
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Todor Todorov Nov 17, 2010 11:21 AM 
I checked the Diagnostics page on the printer and
it showed several firmware errors. Most likely it
needs to be flashed.
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Jackie Digmann Nov 11, 2010 10:47 AM 
She called again, a little adamant that no one has
fixed this yet. She wants this to be done as soon
as possible, or would like someone to talk to her
about it in the very least.
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Teresa Hutchinson Nov 08, 2010 09:29 AM 
****This is an outgoing email****
Hi Ashley,

We were just emailing you regarding a service 
request that we have for you. (#40226)

Printer jams whenever doing multiple page prints.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Nov 04, 2010 09:57 AM 
Task reassigned to Adam Wehner.
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Jackie Digmann Nov 04, 2010 09:31 AM 
contact her at 14011, call anytime between 8am and
5pm.

The printer is located in ITC111
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