Service Request Ticket - # 40237

Service Request Information

CONTACT Name Bates, Adam   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2010 11:09 AM
Department Creative Arts/Music Phone 88541
Location Email abates@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090912[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. SQP0161S25PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0074772, Finale 2011 from P0077273

Wired NIC 34:15:9E:2A:4A:60


Wireless NIC D8:30:62:4B:EB:00


Bluetooth NIC 7C:6D:62:95:00:29


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Jan 07, 2011 10:01 AM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jan 07, 2011 10:01 AM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jan 07, 2011 10:01 AM
Closed - no contact back
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Teresa Hutchinson Jan 04, 2011 04:20 PM
****This is an outgoing email****
Hi Adam,

We were just following up with you regarding a 
service request that we have for you  (#40237)

Description: Finale software installed.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Todor Todorov Dec 22, 2010 11:24 AM
Task reassigned to UCS Tech.
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Todor Todorov Dec 06, 2010 10:16 AM
I called the music department again and talked to
Lacey. She is going to leave a message for Adam
asking which version of Finale he needs and asking
for an available day and time for the installation.
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Todor Todorov Nov 23, 2010 03:46 PM
called the music department and left a VM
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Todor Todorov Nov 18, 2010 03:03 PM
Task reassigned to Todor Todorov.
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Todor Todorov Nov 18, 2010 03:02 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Todor Todorov Nov 18, 2010 03:02 PM
****This is an email****
Hi Adam,

This is Todor with UCS. Which version of Finale do
you need to have installed in APSC 229, and what
would be a good day and time when a tech can do
the installation?

Todor, UCS Tech
ext. 88925
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Teresa Hutchinson Nov 08, 2010 09:27 AM
****This is an outgoing email****
Hi Adam,

We were just emailing you regarding a service 
request that we have for you. (#40237)

Need Finale software installed.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Joshua Johnson Nov 05, 2010 11:09 AM
Adam Bates needs to have the Finally Software
installed onto the computer that is located in
APSC 229. The software is a music related
software. The computer is a Imac. 

abates@wou.edu
88541 

or lacey at the music office 
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