Service Request Ticket - # 40245

Service Request Ticket - # 40245

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Service Request Information

CONTACT	Name	Harding, Julie	Date	Nov 05, 2010 02:38 PM
	Department	VP Academic Affairs/Provost	Phone	88807
	Location		Email	hardinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080581 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P3005DN Printer #Q7815A#ABA
	Serial No.	SCNR2R02316	Location	PDR
	Model	Q78915A	Hostname	provost.wou.edu
	Notes	100-sheet multipurpose tray, 500 sheet input tray, duplexing Roller Kit from P0078821 FEB2011 SR#41188, LJ PP3005dn transfer Roller #RM1-1508-000 from P0095829 OCT2014 SR#55060; LaserJet P3005N Network Formatter #Q7848-61006 from P0096406 JAN2015 SR#55718	Ink/Toner Refill
	Wired NIC	00:21:5A:7B:1A:F9

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Nov 10, 2010 03:23 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Nov 10, 2010 03:23 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Nov 10, 2010 03:23 PM	Completed by Adam on 11/10/10	Add Attachment
Teresa Hutchinson	Nov 10, 2010 12:54 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Nov 10, 2010 12:54 PM	**This is an email** Teresa, Adam was working on this and it appears that he got it fixed. We are not getting the extra page any longer. However, my other lazer printer still is not working - Service Request # 40245 that I called in last friday (11/5). Any idea when it might get fixed??? -- Julie Harding Executive Assistant to the Provost Provost Office Western Oregon University 503-838-8271	Add Attachment
Teresa Hutchinson	Nov 08, 2010 09:47 AM	**This is an email** Thanks Teresa for the note. Luckily we have the copier to print to, otherwise I would be in a panic. Thanks.	Add Attachment
Teresa Hutchinson	Nov 08, 2010 09:28 AM	**This is an outgoing email** Hi Julie, We were just emailing you regarding a service request that we have for you. (#40245) Printer will not turn on all the way. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Joshua Johnson	Nov 05, 2010 02:38 PM	After the power went out the printer will not warm all the way up. it sits there and says that it is initializing. Julie has let the printer sit for about a half hour after the power went out. She does not know what to do now. She has also unplugged it and plugged it back in. AD 202 88271 hardinj@wou.edu	Add Attachment