Service Request Ticket - # 40253

Service Request Information

CONTACT Name Reagle, Christina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2010 08:46 AM
Department The Research Institute Phone 88871
Location Email reaglec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050320[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 306R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License, HyperRESEARCH 2.8.2 from VISA2008000422

Wired NIC 00:12:3F:97:17:2C

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Nov 08, 2010 09:39 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Nov 08, 2010 09:39 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Nov 08, 2010 09:39 AM 
Her startup programs were messed up and needed to
be unchecked. It was Roxio
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Brian Berkley Nov 08, 2010 09:09 AM 
roxassist.exe missing most likely
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Teresa Hutchinson Nov 08, 2010 08:46 AM 
Since the power outage she is having computer 
problems with her computer.  It keeps giving an 
error message that says The feature you are 
trying to reach is unavailable on the network, cd 
creater".
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