Service Request Ticket - # 40277

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2010 02:45 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050986[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. GPPYB91 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS OfficePro 2003 from P0056135, AddressMate (they have physical media)

Wired NIC 00:12:3F:CD:7F:40

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Nov 08, 2010 03:22 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Nov 08, 2010 03:22 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Nov 08, 2010 03:21 PM 
****This is an email****
Trisha,

Isabella has been granted admin rights on computer
20050986[Edit Inv], the next time she logs in she will be
able to go to NueSoft.

Thanks,
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Brian Berkley Nov 08, 2010 03:21 PM 
Added her to local administrator's group.
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Karisa Mueller Nov 08, 2010 02:45 PM 
A new staff member, Isabella Knight is unable to
access the software called NueSoft. They tried
downloading it, but she was unable to, and they
believe (from past experience) that the reason is
either something with java, or because she needs
to be the network administrator.  The new staff
member is a counselor in Room 133. Her computer
WOU# is 20050986[Edit Inv].  Also, she is in and out of
counseling appointments during the day, so this
will have to be scheduled.
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