Service Request Ticket - # 40280

Service Request Information

CONTACT Name Caligure, Lacey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2010 03:03 PM
Department Creative Arts/Music Phone 88275
Location Email lcaligu@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20010822[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description LserJet 5000DN
Serial No. JPB3106643 Location PDR

Model C8068A Hostname
Notes 3 paper trays, duplexing, 16ppm, 65,000 page duty cycle NIC: 00-01-E6-62-38-D5 Ink/Toner Refill

Wired NIC 00:01:E6:62:38:D5

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Dec 02, 2010 03:23 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Dec 02, 2010 03:23 PM 
I talked to Lacey about this.  I fixed the broken
part of the drawer and the restart problem has
gone away.
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Teresa Hutchinson Nov 12, 2010 08:13 AM 
****This is an outgoing email****
Hi Lacey,

We were just emailing you regarding a service 
request that we have for you. (#40280)

Printer is having issues - showing cycle power to 
continue and then keeps doing this.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Nov 08, 2010 03:18 PM 
Task reassigned to Adam Wehner.
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Teresa Hutchinson Nov 08, 2010 03:03 PM 
Cycle power to continue, shuts it off.  Also a 
bit ago a piece broke off that holds the paper.  
Since then it keeps giving this printer error.  
Then is okay for a little bit and then does 
through the error process again.  Not sure if 
that broken piece is related or not.
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