Service Request Ticket - # 40283

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2010 04:04 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20080234[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell 22in Flat Panel Monitor #U2211H (RMA 8/10)
Serial No. MX0NFJ837444606M825S Location PDR 2023 Giveaway
TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Nov 10, 2010 08:22 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Nov 10, 2010 08:22 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Nov 10, 2010 08:22 AM 
Went over and scanned from the mac side and
windows side with no problem.  The scan button on
the scanner doesn't work on the windows side, but
it works on the mac side.
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Gabriel Thrash Nov 09, 2010 12:08 PM 
went over to check on this and someone was using
it. Its the mac in the reference area closest to
the window.
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Jordan Colton Nov 09, 2010 11:44 AM 
someone was using the computer when we went and
checked, will go back later.
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Karisa Mueller Nov 08, 2010 04:04 PM 
Scanner says it is not connected.  When she tries
to open the Epson scanner program on the computer,
it gives error messages saying it cannot start and
needs IT troubleshooting.

Computer WOU# 20080234[Edit Inv]
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