Service Request Ticket

Service Request Information

CONTACT	Name	Gauntz, Danielle	Date	Nov 08, 2010 04:49 PM
	Department	University Computing Solutions	Phone	88215
	Location		Email	gauntzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100351 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 27-inch #Z0JN
	Serial No.	QP0440Q4DNP	Location	PDR
	CPU	Intel Core i5(3.60GHz, 4MB L3)
	OS	Unknown	Software	MS Office for MAC 2011 from P0077649, Adobe Master Collection CS5 Mac from P0077649, Adobe Creative Suite 6 Design & Web Premium License from P0094208
	Wired NIC	C4:2C:03:36:22:34
	Wireless NIC	D8:30:62:5D:EB:56
	Bluetooth NIC	78:CA:39:C1:5F:F1

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Nov 10, 2010 01:14 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Nov 10, 2010 01:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Nov 08, 2010 05:22 PM	Task reassigned to Bill Kernan.	Add Attachment
Tricia Flaherty	Nov 08, 2010 04:56 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 08, 2010 04:56 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Nov 08, 2010 04:54 PM	iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand) pre-installed, MS Office for MAC 2011 from P0077649, Adobe Master Collection CS5 Mac from P0077649	Add Attachment
Tricia Flaherty	Nov 08, 2010 04:49 PM	This will be on counter in ITC008 with NEW Equip Form. It is getting the following software which I have left disc copies for install MS Office for MAC 2011 from P0077649 Adobe Master Collection CS5 Mac from P0077649	Add Attachment