Service Request Ticket - # 40288

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2010 08:58 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090830[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB870178 Location PDR

Model P3600 Hostname train.wou.edu
Notes printer Maint-Phaser 3600 Fuser unit from VISA2012003320 APRIL2013 on SR49852 Ink/Toner Refill

Wired NIC 00:00:AA:BD:BC:21

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Nov 12, 2010 10:03 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 12, 2010 10:03 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 12, 2010 10:03 AM 
****This is an email****

Teresa - it appears to be working now. I was out 
for a day and when I came back it was 
working...not sure why, as I assumed you guys had 
already fixed it. At this point, you can consider 
this request closed.

Thanks for the follow up!


Robbin Bull
bullr@wou.edu
503.838.8562
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Teresa Hutchinson Nov 12, 2010 08:12 AM 
****This is an outgoing email****
Hi Robbin,

We were just emailing you regarding a service 
request that we have for you. (#40288)

Have a printer that is showing offline and power 
cycling is not helping.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Nov 09, 2010 09:31 AM 
Task reassigned to Adam Wehner.
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Teresa Hutchinson Nov 09, 2010 08:58 AM 
They have a printer that is showing offline.  
They have tried power cycling the printer and 
it's not helping.

WOU#:  20090830[Edit Inv]
Printer:  TRI Train Printer
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