Service Request Ticket - # 40290

Service Request Information

CONTACT Name Neideigh (Beahm), Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2010 09:19 AM
Department Student Health & Counseling Center Phone 88313
Location Email beahmc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050315[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. HZ5R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054329, Dragon Naturally Speaking Medical v8.0 (UPGRADE) #A789A-RC8-8.0 from P0056567 upgraded to Dragon NatSpking Medical v10 from P0069627

Wired NIC 00:12:3F:97:16:C3


TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public

Entered by Date Memo
Nathan Higginbotham Apr 22, 2011 02:55 PM
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Apr 22, 2011 12:14 PM
Task reassigned to Nathan Higginbotham.
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Brian Berkley Apr 21, 2011 02:07 PM
This machine will not take sophos, and has other
issues.  Reimage 
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Brian Berkley Apr 21, 2011 02:07 PM
This is not our problem.  It is a Nuesoft problem.
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Teresa Hutchinson Apr 21, 2011 10:37 AM
Crystal called back to say that didn't work.  She 
also needs things switched back like it was 
because all of her book marks are gone.  
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Teresa Hutchinson Apr 21, 2011 10:13 AM
I called to check the status and Crystal was with 
a patient.  I left a message to have her call 
with an update.
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Brian Berkley Apr 20, 2011 06:52 PM
reimage ASAP

DragonMedical
UptoDate
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Lance Jewett Apr 20, 2011 03:28 PM
According to Trisha Guy NueSoft is still "working"
on this issue. Will try and find the right version
of java
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Brian Berkley Apr 19, 2011 11:13 AM
3 down vote
	

First, disable the currently installed version of
Java. To do this, go to Control Panel > Java >
Advanced > Default Java for Browsers and uncheck
Microsoft Internet Explorer.

Next, enable the version of Java you want to use
instead. To do this, go to (for example)
C:\Program Files\Java\jre1.5.0_15\bin (where
jre1.5.0_15 is the version of Java you want to
use), and run javacpl.exe. Go to Advanced >
Default Java for Browsers and check Microsoft
Internet Explorer.

To get your old version of Java back you need to
reverse these steps.

Note that in older versions of Java, Default Java
for Browsers is called  Tag Support (but
the effect is the same).

The good thing about this method is that it
doesn't affect other browsers, and doesn't affect
the default system JRE.
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Brian Berkley Apr 18, 2011 03:57 PM
Priority changed from (5) Low Priority to (1) Highest Priority.
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Brian Berkley Apr 18, 2011 03:57 PM
Get with Dale about specific version of java
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Brian Berkley Dec 09, 2010 03:04 PM
http://stackoverflow.com/questions/71254/force-internet-explorer-to-use-a-specific-java-runtime-environment-install
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Brian Berkley Nov 11, 2010 09:23 AM
Priority changed from (3) Priority to (5) Low Priority.
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Brian Berkley Nov 09, 2010 12:24 PM
printer works in everything but NueSoft, not a
printer problem
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Brian Berkley Nov 09, 2010 11:21 AM
Dell 19in Flat Panel Monitor #1905FP not the
computer.......

Need WOU#
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Octavio Cervantes Nov 09, 2010 09:19 AM
Her dymo label writer does not work with the new
soft. 
label writer wou number: 20091456[Edit Inv]
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