Service Request Ticket

Service Request Information

CONTACT	Name	DeVolder, Norma	Date	Nov 09, 2010 09:45 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	devoldern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080919 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	BZ0GP11	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Microsoft Office 2007 Pro Plus license installed as office Pro 2003 from P0070150, transfer from W#20030768 UpToDate Stand-Alone Workstation WINDOWS v15.2 from P0062802
	Wired NIC	00:24:E8:01:D9:19

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 21, 2011 02:08 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 21, 2011 02:08 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 21, 2011 02:08 PM	Nuesoft will not print patient chart labels to any printer. It will send a blank page, but nothing gets printed. Tried a clean setup using a VMWare GMAIL Migration VM, prints blank labels or blank pages. This is a Nuesoft issue we cannot fix.	Add Attachment
Brian Berkley	Apr 18, 2011 03:57 PM	Priority changed from (5) Low Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Apr 18, 2011 03:57 PM	Get with Dale, he has setup new systems to work with both the Dymo and Nuesoft.	Add Attachment
Brian Berkley	Dec 09, 2010 03:04 PM	http://stackoverflow.com/questions/71254/force-internet-explorer-to-use-a-specific-java-runtime-environment-install	Add Attachment
Brian Berkley	Nov 11, 2010 09:24 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Brian Berkley	Nov 11, 2010 09:23 AM	ALL Printers do not work, its not just the Dymo printers. It is a Nuesoft issue.	Add Attachment
Octavio Cervantes	Nov 09, 2010 09:45 AM	Dymal model #: 93089	Add Attachment