Service Request Ticket - # 40292

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2010 10:16 AM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060098[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client, 2 USB Ports, 1 Serial Port, 1 SIM Card Slot, #NTC-10Z-00
Serial No. 0620YB014D Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:96:1C

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Nov 11, 2010 11:21 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Nov 11, 2010 11:21 AM 
the tab that holds the net cord is broken off so
it was not seated all the way.
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Lance Jewett Nov 10, 2010 09:58 AM 
Task reassigned to Lance Jewett.
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Brian Witt Nov 09, 2010 02:02 PM 
Task reassigned to UCS Tech.
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Brian Witt Nov 09, 2010 02:02 PM 
This thin client shows up as disconnected under
the management console, with no active sessions. 
Is it broken?
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Brian Berkley Nov 09, 2010 10:26 AM 
Task reassigned to Network Support.
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Brian Berkley Nov 09, 2010 10:26 AM 
Reset thin client session

00:14:4F:0E:96:1C
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Emily Kavanagh Nov 09, 2010 10:16 AM 
A student was using Thin Client 20060098[Edit Inv] and her
screen just went blue and said it went into power
safe mode. I went to go look at it and it shut off
totally
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