Service Request Ticket - # 40293

Service Request Information

CONTACT Name Jones, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2010 10:24 AM
Department Creative Arts/Theater-Dance Phone 88263
Location Email jonesd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090362[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
Serial No. SQP91902P0TG Location PDR 2023 Giveaway

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641

Wired NIC 00:25:4B:AF:B7:EA


Wireless NIC 00:24:36:B5:3A:C2


Bluetooth NIC 00:25:00:CB:35:2C

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Nov 09, 2010 10:32 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Nov 09, 2010 10:32 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brian Berkley Nov 09, 2010 10:32 AM 
printer not computer

HP OfficeJet Pro 8000

20090466[Edit Inv]

had her unplug printer for a couple of minutes and
plug it back in, and it works.
 Add Attachment
Teresa Hutchinson Nov 09, 2010 10:24 AM 
Office will be unlocked so anyone can come in and 
fix it if she is not there.  She is not able to 
work at all.
 Add Attachment
Teresa Hutchinson Nov 09, 2010 10:24 AM 
Her computer is dead, no life.  Needs help asap.
Add Attachment