Service Request Ticket

Service Request Information

CONTACT	Name	Kunze, Linda	Date	Nov 10, 2010 12:45 PM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20071102 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	BY1KDG1	Description	Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	by1kdg1	Location	was Psychology Staff Laptop
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066717 installed as Office Pro 2003
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3B:9A:BF:13

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Nov 11, 2010 11:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Nov 11, 2010 11:14 AM	removed malware and a couple trojan viruses.	Add Attachment
Gabriel Thrash	Nov 11, 2010 09:04 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Katie Halvorson	Nov 10, 2010 12:45 PM	**This is an email** Hello~ I would like to place a service request to "tune up" our laptop W#20071102. This laptop is running VERY slow and randomly shuts down programs. Please contact me to make arrangements at your earliest convenience. Thank you. Linda Kunze Psychology Division 88344	Add Attachment