Service Request Ticket - # 40319

Service Request Ticket - # 40319

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Service Request Information

CONTACT	Name	Frederick, Isaac	Date	Nov 10, 2010 01:43 PM
	Department	Athletics	Phone	88420
	Location		Email	frederickd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080447 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	2Q0YNH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Windows XP Pro, 64 bit	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0068314 installed as Offcie Pro 2003
	Wired NIC	00:21:70:C3:90:0C
	Wireless NIC	00:21:5C:8A:CF:F5

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Tracking

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Nov 15, 2010 03:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Nov 15, 2010 03:30 PM	We will close and re-open if he calls back with problems.	Add Attachment
Teresa Hutchinson	Nov 15, 2010 03:30 PM	**This is an email** I haven't had any problems today. Thank you for checking in. Isaac	Add Attachment
Teresa Hutchinson	Nov 15, 2010 01:24 PM	**This is an outgoing email** Hi Isaac, We were just checking in with you regarding a service request that we have for you (#40319) This was in regards to wireless in NPE working off and on. On Friday afternoon, our technician installed a new wireless access point in that area of the building and we were wondering if things have improved and your wireless connection is working better? If you could let us know the bad news or the good news, that would be great! Thanks, Teresa Hutchinson	Add Attachment Public
Nathan Sauer	Nov 15, 2010 07:54 AM	Task reassigned to Paul Lambert.	Add Attachment
Nathan Sauer	Nov 15, 2010 07:54 AM	I installed another access point about halfway done the second floor hallway. Paul just needs to setup the port on the switch for it.	Add Attachment
Brian Berkley	Nov 12, 2010 03:05 PM	Task reassigned to Nathan Sauer.	Add Attachment
Teresa Hutchinson	Nov 10, 2010 02:00 PM	We are working on this. Nathan is going to try and add another access point to the 2nd floor to see if it helps. It appears it's not the signal strength but I also have let Paul know that this keeps happening in case he has any other thoughts.	Add Attachment
Karisa Mueller	Nov 10, 2010 01:43 PM	As he moves toward the stairs he receives a signal, but back at his office the signal is not received. WOU# 20080447	Add Attachment