Service Request Ticket

Service Request Information

CONTACT	Name	McBurnett, Diane	Date	Nov 11, 2010 10:00 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	mcburnd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020469 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	CMJ1B21	Description	PO: P0040981; Dimension 4550, P4 at 2.0GHz
	Serial No.	CMJ1B21	Location	ITC Fee Payment
	CPU	Pentium 4-2.0GHz
	OS		Software	Microsoft Office XP from P0040979, Dragon Naturally Speaking Medical v8.0 #A709A-F00- 8.0 from P0056567 moved to W#20050990
	Wired NIC	00:07:E9:D2:22:9F

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Nov 12, 2010 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Nov 12, 2010 10:17 AM	Called Diane and let her know that they should replace the system as it is 8 years old.	Add Attachment
Tricia Flaherty	Nov 11, 2010 12:06 PM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	Nov 11, 2010 12:06 PM	Student Health Center is not general fund, they replace their own. Trisha Guy is the person you would contact if it is not a viable station anymore. This week an order for two new stations for Tami Luax and Craig Wimmer was placed by Trisha Guy, it is going to have their old stations trickle down to other locations which may be to replace this station, Talk with Trisha Guy for more info	Add Attachment
Brian Berkley	Nov 11, 2010 11:22 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Jackie Digmann	Nov 11, 2010 10:00 AM	This is located in the lobby in the student health center. It is being unbearably slow, and they are not able to do anything on. Contact at 88313 anytime from 8 to 5pm.	Add Attachment