Service Request Ticket

Service Request Information

CONTACT	Name	Snyder, Jeffrey	Date	Nov 12, 2010 10:44 AM
	Department	Natural Science/ Biology	Phone	88224
	Location		Email	snyderj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090552 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71KSFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:82:BE

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Nov 12, 2010 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Nov 12, 2010 11:02 AM	A stack of papers was on his enter key.	Add Attachment
Nathan Higginbotham	Nov 12, 2010 10:48 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Karisa Mueller	Nov 12, 2010 10:44 AM	He was entered data into Excel spreadsheet when his computer automatically (without him touching anything) started scrolling down to the bottom of the page and kept trying to scroll down. He promptly shut his computer off and back on, and it didn't fully turn back on. It is stuck on a startup screen that says Dell OptiPlex, and it is making a clicking noise. He planned to enter a lot of grades into his computer today and would like this looked at as soon as possible. WOU#20090552.	Add Attachment