Service Request Ticket - # 40380

Service Request Information

CONTACT Name Smith, William (Doug)   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2010 08:06 AM
Department Social Science Phone 88372
Location Email smithw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070866[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 6MWV3G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, DOUG Smith had: Adobe Creative Suite Prem from P0050950 From W#20040559, Endnote v8 from P0051016 From W#20040559, 1 license of Anthropac 4 from P0055951 From W#20040559

Wired NIC 00:1E:C9:7A:85:5A

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Nov 17, 2010 07:58 AM 
removed the virus yesterday.
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Lance Jewett Nov 16, 2010 12:26 PM 
Task reassigned to Gabriel Thrash.
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Joshua Johnson Nov 16, 2010 11:36 AM 
called and said that there is a real problem with
his. fileexplorer.exe is infected. He is now not
able to do anything with his computer. 
HSS 214
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Gabriel Thrash Nov 16, 2010 10:55 AM 
called and left vmail.
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Joshua Johnson Nov 16, 2010 08:06 AM 
Priority changed from (3) Priority to (2) High Priority.
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Joshua Johnson Nov 16, 2010 08:06 AM 
doug smith is getting a lot of virus worming pop
ups on his pc and does not no what to do.

HSS 214 
88372
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