Service Request Ticket - # 40384

Service Request Information

CONTACT Name Jacobs, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2010 09:52 AM
Department Business Services Phone 88383
Location Email jacobsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091120[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HW4ZRL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. HW4ZRl1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:7D:03:A8

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Nov 16, 2010 11:15 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Nov 16, 2010 11:15 AM 
switched usb ports and the keyboard worked fine.
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Lance Jewett Nov 16, 2010 11:05 AM 
Task reassigned to Gabriel Thrash.
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Joshua Johnson Nov 16, 2010 09:52 AM 
Mary is working on a document and her keyboard
stopped working. She does not want to lose the
document that she has. she would like to have a
keyboard brought down to see if that is what the
issue is. 

88383
jacobsm@wou.edu
pp mail room
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