Service Request Ticket

Service Request Information

CONTACT	Name	Ulveland, Dana R.	Date	Nov 16, 2010 01:17 PM
	Department	Education & Leadership	Phone	88039
	Location		Email	ulvelad@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091458 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	W80240AX5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0075359
	Wireless NIC	58:B0:35:A7:B0:3E
	Bluetooth NIC	64:B9:E8:ED:5D:E4

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 04, 2011 02:08 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Nov 17, 2010 01:56 PM	Delivery scheduled for 11/18/10, TH, 10 am.	Add Attachment
Dale Goodell	Nov 17, 2010 01:56 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Nov 17, 2010 12:32 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Nov 17, 2010 10:56 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 17, 2010 10:56 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Nov 17, 2010 10:53 AM	This will be on counter in ITC 008 with GFA Setup form it is a High Priority seeing as his current sation has crashed	Add Attachment
Brian Berkley	Nov 17, 2010 09:33 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Nov 17, 2010 09:33 AM	White iMac 20" 5 years old	Add Attachment
Gabriel Thrash	Nov 17, 2010 08:16 AM	called and left vmail,	Add Attachment
Katie Halvorson	Nov 16, 2010 01:17 PM	Every morning they have to reboot it and gets past log in screen and when they are working for awhile it just turns off by itself. Today they have restarted it 4 times. They can reboot it but then it will crash later. Still lets them save but have to save before it crashes the next time. WOU# 20040968	Add Attachment