Service Request Ticket - # 40398

Service Request Information

CONTACT Name Harvey Horning, Christine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2010 04:06 PM
Department Criminal Justice Phone 89712
Location Email harveyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070867[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 1NWV3G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003

Wired NIC 00:1E:C9:7A:82:43


TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public

Entered by Date Memo
Todor Todorov Nov 17, 2010 01:02 PM
Status changed from (1) Pending to (5) Completed
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Todor Todorov Nov 17, 2010 01:02 PM
I checked with her again, and the power problem
has been resolved.
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Todor Todorov Nov 16, 2010 04:28 PM
Task reassigned to Todor Todorov.
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Todor Todorov Nov 16, 2010 04:28 PM
Her office didn't have any power (except for the
ceiling lights). I called Physical Plant and spoke
to Jake, who said he'll go over there and check
the breakers.
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Jackie Digmann Nov 16, 2010 04:08 PM
Priority changed from (3) Priority to (2) High Priority.
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Jackie Digmann Nov 16, 2010 04:08 PM
its very important this gets fixes asap because
she isn't able to use her computer at all.

I did have her try a couple of things while I was
on the phone with her, but from the sound of it,
the power supply isn't working. No lights
flickered in her office, and no one else is having
any issues with their computers or any other
electrical equipment in their offices. 
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Jackie Digmann Nov 16, 2010 04:07 PM
contact at 88907 you can call anytime and please
leave a message if she doesn't answer.
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Jackie Digmann Nov 16, 2010 04:06 PM
The computer in her office will not turn on, and
it is possible the breaker flipped or the power
surge protector isn't working.
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