Service Request Ticket - # 40430

Service Request Information

CONTACT Name Carey, Winnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2010 10:54 AM
Department Deaf Studies and Professional Studies Phone 88463
Location Email careyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040648[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 4TH8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751, Filemaker Pro 9 from P0063719, Dreamweaver Cs3 WIN from P0063719

Wired NIC 00:11:43:DD:14:21

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Jan 07, 2011 11:11 AM 
Status changed from (1) Pending to (5) Completed
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Michael Ellis Jan 07, 2011 11:11 AM 
No problems as of late.  I told her I would be
closing the call.
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Michael Ellis Dec 07, 2010 09:23 AM 
I sat with Winnie this morning.  I duplicated the
error that says something about "you've been
disconnected remotely...".

Repeated attempts to connect seemed successful.
I asked her to keep a log of when it did not work,
and asked for to try 2-3 more times and record the
result.  IF she was unsuccessful after 3-4
attempts, then I asked her to call/email me.

I will check-in with her the first week of Winter
Term.
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Michael Ellis Dec 02, 2010 05:01 PM 
Left a VM asking for status.
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Michael Ellis Nov 22, 2010 02:31 PM 
Priority changed from (3) Priority to (4) Moderate Priority.
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Michael Ellis Nov 22, 2010 02:31 PM 
She successfully logged in this morning.
I am going to call her next week to check-in.
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Brian Berkley Nov 18, 2010 12:36 PM 
Task reassigned to Michael Ellis.
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Brian Berkley Nov 18, 2010 10:58 AM 
captcha issues, not a portal/password problem
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Jackie Digmann Nov 18, 2010 10:55 AM 
She says she has had to do this over three times.
She doesn't log into portal very often, but would
like this problem fixed so she doesn't have to
reset her password every time she needs to log in.
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Jackie Digmann Nov 18, 2010 10:54 AM 
She has to keep going to account look up and
resetting her password and then she can log into
portal, but its only lets her log in once before
she needs to reset her password again.

Contact at 88463, call anytime and leave a message.
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