Service Request Ticket

Service Request Information

CONTACT	Name	Attendant, Main Computer Lab	Date	Nov 18, 2010 03:37 PM
	Department	University Computing Solutions	Phone	88069
	Location		Email	computerlabs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050221 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power Mac G5 Dual 2.3GHz #ZOBL
	Serial No.	G8529CRRRTZ	Location	PDR
	CPU	G5 Dual 2.3GHz
	OS	Unknown	Software
	Wired NIC	00:0D:93:64:1D:9C

TECHS	Submitted by	Ashley Sutton	Contact	asutton09@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Dec 01, 2010 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Dec 01, 2010 09:52 AM	Computer is returned and working.	Add Attachment
Nathan Higginbotham	Nov 29, 2010 02:36 PM	uploading image today.	Add Attachment
Nathan Higginbotham	Nov 19, 2010 02:23 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Ashley Sutton	Nov 18, 2010 03:37 PM	Computer A2 in the APSC computer lab was making a ticking sound. A tech was here at the time and looked at it briefly but was clocked out so didn't do anything else. He restarted the computer and when it turned back on it ticked a couple of times, then stopped ticking. He said he thinks it might be the hard drive. Computer A2 wou# 20050221	Add Attachment