Service Request Ticket - # 40440

Service Request Information

CONTACT Name Lincicum, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2010 03:54 PM
Department Library & Media Services Phone 88890
Location Email lincics@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070554[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. 219l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260

Wired NIC 00:1A:A0:7B:9A:5E

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Nov 19, 2010 11:41 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Nov 19, 2010 11:41 AM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Brian Berkley Nov 19, 2010 11:41 AM 
****This is an email****
Brian,

All fixed! Thanks for your help and for teaching
me how to fix it myself, rather than just doing it
for me.

Shirley
Add Attachment
Brian Berkley Nov 19, 2010 11:41 AM 
****This is an email****
Shirley,

If you go to Start, Settings, Control Panel,
Network connections, double click on Local Area
Connection.  Click properties.

Highlight Internet Protocol Version 4 (TCP/IPv4)
and click Properties.

Under the Use the following DNS server addresses:

Change the DNS server addresses to:

140.211.127.88
140.211.127.9

Or, download this:
http://www.wou.edu/~bberkley/stuff/pc.zip

Extract it, and run TeamViewerQSWindows.exe and
call me with the 9 digit ID and I will fix that
for you.

Thanks,
Add Attachment
Brian Berkley Nov 19, 2010 11:41 AM 
****This is an email****
Brian,

When I run ipconfig /all, these are all that I
show under
DNS Servers:
140.211.117.7
207.98.65.2

Running ipconfig /flushdns did not seem to have
any effect.

I still get a server not found error when I
attempt to access http://digitalcommons.wou.edu

Any additional troubleshooting help would be
appreciated.

Thanks,

Shirley
Add Attachment
Brian Berkley Nov 18, 2010 04:11 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Brian Berkley Nov 18, 2010 04:11 PM 
Shirley,

Go to Start, Run and type: cmd

Click OK or hit enter.

A black DOS box / cmd prompt window will open.

Type: ipconfig /all

Hit enter.

Look for these lines:
DNS Servers . . . . . . . . . . . : 140.211.127.88
                                    140.211.127.27
                                    140.211.127.9
                                    140.211.127.165
                                  

You should have 140.211.127.88 and 140.211.127.9
as the primary DNS server addresses.

If you do, type:

ipconfig /flushdns

Hit enter.

Try getting to http://digitalcommons.wou.edu
 Add Attachment
Teresa Hutchinson Nov 18, 2010 03:54 PM 
Everyone in the Library can access the new server 
but she.  She is getting a "server not found" 
message when trying.  
The url:  digitalcommons.wou.edu

So when she goes to this url she is getting this 
error message but everyone else can get on on. 
She thinks maybe it's a proxy problem. 

Her static ip address is:  140.211.112.110

That is to her computer.
Add Attachment