Service Request Ticket - # 40443

Service Request Information

CONTACT Name Lacey, Jenny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2010 04:28 PM
Department Facilities Services Phone 88086
Location Email laceyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090955[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. D60LFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0074772,OLD Darla software: FileMaker Pro 11 from P0082690, Windows CenoPDF(office Plug-in) from P0065181 transferred from W#20060245 for Darla MARCH2011. VSI_RecTrac client

Wired NIC 00:26:B9:8E:69:EE

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Nov 19, 2010 08:46 AM 
Task reassigned to Gabriel Thrash.
 Add Attachment
Gabriel Thrash Nov 19, 2010 08:46 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gabriel Thrash Nov 19, 2010 08:46 AM 
dont know what it was.  but i removed Mcaffe that some how got 
installed on her box.
Add Attachment
Brian Berkley Nov 18, 2010 04:38 PM 
Plug the ethernet cable in?
 Add Attachment
Teresa Hutchinson Nov 18, 2010 04:28 PM 
Computer is saying the specificed network is 
disconnected.  Started happening today.  She 
ended up using another computer because this one 
would not work at all.
 Add Attachment