Service Request Ticket

Service Request Information

CONTACT	Name	Garrison, Jodie	Date	Nov 22, 2010 09:34 AM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080175 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook 13-in (white) #Z0FK
	Serial No.	SW88290SK0P5	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	MS Office 2008 for MAC from P0067126, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	00:22:41:23:AF:10
	Wireless NIC	00:21:E9:DC:11:52
	Bluetooth NIC	00:22:41:3F:03:8C

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Dec 02, 2010 02:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Dec 02, 2010 02:05 PM	**This is an email** Yes, I did! Thanks so much for your help! Jodie On 12/02/10 01:47 PM, Tricia Flaherty wrote: > Hello Jodie, > > I wanted to check back with you and make sure you were able to successfully get the power adpater swapped out for a new one. I still have your Service Request in my queue and wanted to make sure your were all good before I closed it. Hope you had a good Thanksgiving. > > Tricia Flaherty	Add Attachment
Tricia Flaherty	Nov 22, 2010 12:19 PM	under AppleCare Warranty	Add Attachment
Tricia Flaherty	Nov 22, 2010 12:18 PM	This would need to be a mail in service for us or a trip to a MAC store but she is willing to take it into Salem MAC Store herself so she will stop in to pick up adapter	Add Attachment
Teresa Hutchinson	Nov 22, 2010 09:35 AM	She would like to be contacted on her cell asap at 503-269-2420	Add Attachment
Teresa Hutchinson	Nov 22, 2010 09:34 AM	Tricia-just assinging this to you for now since we are not sure about the purchase part or if we have one available to loan her.	Add Attachment
Teresa Hutchinson	Nov 22, 2010 09:34 AM	Jodie needs a new power cord for her mac, 20080175. She said she would love to borrow one and then get a new one. Wasn't sure if she needed to put in a purchase request through her department or not. But needs one asap.	Add Attachment