Service Request Ticket - # 40471

Service Request Information

CONTACT Name Proebstel, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 22, 2010 12:18 PM
Department Health & Exercise Science Phone 88908
Location Email proebsta@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091299[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53G1KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:83:F9:07

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Nov 23, 2010 05:00 PM 
Task reassigned to Brian Witt.
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Brian Witt Nov 23, 2010 05:00 PM 
Status changed from (1) Pending to (5) Completed
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Brian Witt Nov 23, 2010 05:00 PM 
She's all set.
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Brian Witt Nov 22, 2010 05:15 PM 
Dave is going to fix her account
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Brian Witt Nov 22, 2010 03:55 PM 
She tried another computer with the same result. 
I am having her come in so we can see the issue
firsthand before doing anything drastic like
rebuilding her account.
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Brian Witt Nov 22, 2010 01:03 PM 
She verified the issue is in FireFox as well. 
Looks to be a mail account issue.  I will have her
export her calendar so Dave can recreate it, and
then import her entries back in.
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Teresa Hutchinson Nov 22, 2010 12:34 PM 
I talked to her, walked her through cleaning 
cache in IE, she logged out, logged back in and 
it is still showing MST instead of teh PST next 
to the start date under Event Details.
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Teresa Hutchinson Nov 22, 2010 12:18 PM 
She has checked all the options and they are set 
correctly to LA time but yet it's not saving it.  
She said she changes it over and over and it 
keeps going back to MST time.
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