Service Request Ticket - # 40488

Service Request Information

CONTACT Name Kidd, Kurtis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 23, 2010 09:50 AM
Department Athletics Phone 88343
Location Email kiddk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080853[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GNNWWF1 Description Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
Serial No. GNNWWF1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)


OS Unknown Software Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069591 installed as Office Pro 2003

Wired NIC 00:21:70:EA:80:A1


Wireless NIC 00:21:5D:DD:81:BC

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Dec 02, 2010 12:49 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 02, 2010 12:49 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 02, 2010 12:49 PM 
Kurtis came by and picked up today.  Told him any 
other problems just let us know.  So all is well 
for the time being.
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Lance Jewett Dec 02, 2010 10:05 AM 
Task reassigned to Lance Jewett.
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Teresa Hutchinson Nov 30, 2010 12:21 PM 
Kurtis said he is hard to catch so he is going to 
bring the laptop here and leave it so we can work 
on it.
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Todor Todorov Nov 29, 2010 04:17 PM 
left a VM asking for available day and time
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Teresa Hutchinson Nov 29, 2010 09:31 AM 
****This is an outgoing email****
Hi Kurtis,

We were just emailing you regarding a service 
request that we have for you. (#40488)

Computer will not download updates.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Joshua Johnson Nov 23, 2010 09:50 AM 
Kurtis Kidd's computer is wanting to download the
windows updates. When he goes to down load the
updates it says that it has completed. The next
time that he turns on the computer it says that
the same for updates need to be downloaded and
installed again. This has been happening for a
while now. He is able to access the internet but
is not why it is not installing the updates.

88343
kiddk@wou.edu
OPE 003
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