Service Request Ticket - # 40501

Service Request Information

CONTACT Name Wolfe, Gail   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 23, 2010 04:04 PM
Department Financial Aid Phone 88682
Location Email wolfeg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20100429[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3300MFP Mono Laser Printer #3300MFP/X
Serial No. NRB075732 Location PDR

Model 3300MFP/X Hostname
Notes up to 30ppm; Network connectivity; Max paper size8.5x14in; 2 sided output std; Automatic document feeder; Std paper capacity300sheets; 600x600 dpi(up to1200x1200 enhanced image quality); Walkup fax(33.6 Kbps)&PC& LAN fax(send only);Maximum duty cycle25,000 pagespermonth; Minimum dimensionsw18.3xd17.1xh18 in. PRINTER MAINT: 300MFPfuserunit VISA2013003704 SR51452 SEPT2013; Phaser3300Fuser120V VISA2015004918 SR58809 DEC2015, Samsung ADF Pickup/FeedRollerAssemblyJC97-01962A VISA2015005039 SR59099 JAN2016 Ink/Toner Refill

Wired NIC 00:00:AA:C0:EE:A2


TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public

Entered by Date Memo
Todor Todorov Dec 10, 2010 09:15 AM
Status changed from (1) Pending to (5) Completed
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Todor Todorov Dec 10, 2010 09:15 AM
****This is an email****
Thanks.  We will refer to these if we need to look
something up.
Gail
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Todor Todorov Dec 09, 2010 03:15 PM
****This is an email****
Hi Gail,

The new Xerox printers do not have User Guides in
printed form, but they do have them in PDF form.
You can download them from here:

http://www.wou.edu/~todorovt/Xerox/Phaser%203300MFP%20-%20User%20Guide.pdf

http://www.wou.edu/~todorovt/Xerox/Phaser%203600%20-%20User%20Guide.pdf

Let me know if this works for you.
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Teresa Hutchinson Dec 09, 2010 12:52 PM
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Dec 09, 2010 12:52 PM
****This is an email****

Todor came right over and got it all set up.  
Would you have him send me one of the user 
manuals for the Xerox Phaser 3600 printers and 
the one for the Xerox printer/copier 3300MFP so 
we have it in the office to refer to. (don't need 
to deliver them, just put them in campus mail)
 Thanks again. 
Gail
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Todor Todorov Dec 09, 2010 10:53 AM
Status changed from (1) Pending to (5) Completed
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Todor Todorov Dec 09, 2010 10:53 AM
final printer set up. i brought the old ones back
to ITC 007. updating inventory
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Teresa Hutchinson Dec 09, 2010 09:37 AM
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Dec 09, 2010 09:37 AM
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Dec 09, 2010 09:37 AM
****This is an email****

Unfortunately the one that has not been set up is 
replacing DeAnn's printer that is having the most 
problems.  It would be great to have it set up as 
soon as possible if you have someone available.  
DeAnn is here all day today and only until 11:00 
tomorrow.
Sorry about Adam.  I know he wanted the Beavers 
to win their game last weekend but I did not 
think he would take it so hard ;-)
Gail
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Teresa Hutchinson Dec 09, 2010 09:10 AM
****This is an email****

Adam is out on sick leave for about two weeks or 
so.  Would you like us to have another tech stop 
by and help try and finish it up or wait until 
Adam returns?
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Teresa Hutchinson Dec 08, 2010 04:23 PM
****This is an outgoing email****
Hi Gail,

We were just following up with you again 
regarding a service request that we have for you  
(#40501) and the printers Adam was setting up for 
you.

Description: NEW EQUIP SETUP: 5 Xerox Phaser 
3600s and 1 Xerox Phaser MFP for Financial Aid 
Office, all localized

Adam is out of the office for a bit and we were 
just wondering if this has been resolved for you 
or if we can still be of assistance with this.  
If so, just let us know, we'll be happy to help.

Thanks,
Teresa Hutchinson
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Teresa Hutchinson Nov 29, 2010 09:38 AM
Task reassigned to Adam Wehner.
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Teresa Hutchinson Nov 29, 2010 09:38 AM
****This is an email****

Teresa,
The printers were delivered last Wednesday.  
Several of us were out of the office so Adam said 
he will be back today to set up the rest of the 
printers at the work stations.
Thanks,
Gail
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Teresa Hutchinson Nov 29, 2010 09:30 AM
****This is an outgoing email****
Hi Gail,

We were just checking in with you regarding a 
service request that we have for you.  (#40501)

Description: NEW EQUIP SETUP: 5 Xerox Phaser 
3600s and 1 Xerox Phaser MFP for Financial Aid 
Office, all localized

I believe Adam was up last week and was able to 
get everything taken care of but we wanted to 
make sure everything had been resolved before we 
closed the ticket. If can still be of assistance 
with this, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Karisa Mueller Nov 23, 2010 04:06 PM
All printers are on the back counter in ITC 008 except for two of 
the 3600s are on the adjacent table.
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Karisa Mueller Nov 23, 2010 04:04 PM
20100429: MFP for Sue Kozisek in AD 310 at the front desk.
20100430: Phaser 3600 for DeAnn Ainsworth in AD 308B.
20100431: Phaser 3600 for Kelly Jaskoski in AD 307.
20100432: Phaser 3600 for Cindy Cooper in AD 307.
20100433: Phaser 3600 for Gail Wolfe in AD 308E.
20100434: Phaser 3600 for Katie Jameson in AD 308A.
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