Service Request Ticket - # 40502

Service Request Information

CONTACT Name Jamieson, Elaina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 23, 2010 04:16 PM
Department Creative Arts/Art Phone 88229
Location Email jamiese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20010668[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description IBOOK, G4-600mhz laptop
Serial No. UV208076ME1 Location

CPU Unknown


OS Unknown Software Office 2001 from P0036379
TECHS Submitted by Kurt San Agustin Contact ksanagustin06@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Dec 01, 2010 02:39 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Dec 01, 2010 02:37 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Dec 01, 2010 02:37 PM 
So went over and discussed about personal
computers for her future. This was a grant machine.
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Teresa Hutchinson Dec 01, 2010 01:47 PM 
She called back and said she would like someone 
to come over today.
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Teresa Hutchinson Nov 29, 2010 03:36 PM 
****This is an email****

Hi,
I will be in touch, I have office hours on Wed. 
10-12 & 1:30 3:30, and perhaps we can take care 
of it then.
Elaina
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Brian Berkley Nov 29, 2010 10:58 AM 
Is this a new delivery?
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Todor Todorov Nov 29, 2010 10:25 AM 
called and left a VM
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Teresa Hutchinson Nov 29, 2010 09:20 AM 
****This is an outgoing email****
Hi Elaina,

We were just emailing you regarding a service 
request that we have for you (#40502)

Would like to have programs updated on MAC Book.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Kurt San Agustin Nov 23, 2010 04:16 PM 
She would like to have program word icon put on
the desktop and have the programs like mac office,
and photoshop. 

computer# 20010668[Edit Inv]
She will only be in the office from 10a-12p
in office Mondays in the afternoon.
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