Service Request Ticket - # 40511

Service Request Information

CONTACT Name Udell, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 24, 2010 02:19 PM
Department The Research Institute Phone 88785
Location Email udellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060388[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 52ZDZB1 Description Dell Inspiron 6400 1.66GHz/667MHz FSB laptop
Serial No. 52ZDZB1 Location ready for PDR

CPU Intel Core 2 Duo T5500(2MB/1.66GHz/667MHz)


OS Unknown Software MS Office Pro 2003 from TRI License

Wired NIC 00:15:C5:B8:51:1D


Wireless NIC 00:18:F3:55:8B:7A

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Dec 16, 2010 12:51 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Dec 14, 2010 08:43 AM 
****This is an email****
Hi Tom,
This is Lance from UCS and im emailing you in
regards to your task where your laptop battery is
not working as well as it use to. I have been
searching through our storage and i have been
unable to locate a battery that will work for you
laptop. You should still be able to get a working
one through a purchase request. If you have any
questions feel free to reply to this email or call
the Service Desk.

Thank you,
UCS
Lance Student Tech
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Lance Jewett Nov 30, 2010 12:19 PM 
the 6000 model battery is slightly different than
the 6400 and it wont fit
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Lance Jewett Nov 29, 2010 10:21 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Nov 29, 2010 10:21 AM 
found a laptop close to the model, testing the battery
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Brian Berkley Nov 29, 2010 09:27 AM 
Needs to order a new battery, they only have a 1
year warranty.  Having the WOU# so we could see
what model, and try a identical battery (if we
have one) first.
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Teresa Hutchinson Nov 24, 2010 02:20 PM 
He called to say that his laptop is not keeping a 
charge any longer.  Needs help.
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