Service Request Ticket - # 40515

Service Request Information

CONTACT Name Burrus, Alyssa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2010 09:47 AM
Department Admissions Office Phone 88602
Location Email burrusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20010443[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description PO: P0034434; LaserJet 4100DTN
Serial No. USGNJ07046 Location PDR

Model J4169A Hostname
Notes duplexing PPM: 25 NIC: 00-01-E6-4D-4E-21 Ink/Toner Refill

Wired NIC 00:01:E6:4D:4E:21

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Dec 13, 2010 08:08 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 13, 2010 08:08 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 13, 2010 08:08 AM 
Closed - no contact back
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Teresa Hutchinson Dec 09, 2010 01:12 PM 
****This is an outgoing email****
Hi Alyssa,

We were just following up with you regarding a 
service request that we have for you  (#40515)

Description: Pages are coming out dirty looking 
and making loud noises.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Todor Todorov Dec 03, 2010 10:44 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Todor Todorov Dec 02, 2010 02:47 PM 
called and left VM
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Teresa Hutchinson Dec 02, 2010 08:17 AM 
****This is an outgoing email****
Hi Alyssa,

We were just emailing you regarding a service 
request that we have for you. (#40515)

Pages are coming out dirty looking and making 
loud noises.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Nov 29, 2010 09:49 AM 
Task reassigned to Todor Todorov.
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Katie Halvorson Nov 29, 2010 09:47 AM 
She got the toner replaced last month and it still
comes out like it has been through a copier a
bunch.  The printer is also making loud noises
when it is feeding the paper out.

WOU# 20010443[Edit Inv]
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