Service Request Ticket

Service Request Information

CONTACT	Name	Grammer, Julie	Date	Nov 30, 2010 09:22 AM
	Department	College of Liberal Arts and Sciences	Phone	88877
	Location		Email	grammerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080357 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 6M, VT, 1333MHz FSB
	Serial No.	FVVLCH1	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	MS Office Pro Plus 2007 WIN from P0067530, Adobe CS3.3 Web Premium WIN license from P0067530(NOT IN USE BY JULIE)
	Wired NIC	00:21:70:25:AA:A0

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Nov 30, 2010 10:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Nov 30, 2010 10:01 AM	reset BIOS time and restarted. it should be working now. Waiting for her to confirm that she can log in.	Add Attachment
Todor Todorov	Nov 30, 2010 09:28 AM	called and left a VM	Add Attachment
Todor Todorov	Nov 30, 2010 09:25 AM	Task reassigned to Todor Todorov.	Add Attachment
Joshua Johnson	Nov 30, 2010 09:23 AM	88877 grammerj@wou.edu	Add Attachment
Joshua Johnson	Nov 30, 2010 09:22 AM	Julie is not able to log into her computer because it says that the date and time does not match. She now is not able to do her work.	Add Attachment