Service Request Ticket

Service Request Information

CONTACT	Name	Ayres, Robert	Date	Nov 30, 2010 02:41 PM
	Department	The Research Institute	Phone	88749
	Location		Email	ayresr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20041167 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Computer - TRI Purchased - TRI# 87321021
	Serial No.		Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:11:11:1F:FE:0F

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Dec 01, 2010 09:28 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Dec 01, 2010 09:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Dec 01, 2010 09:28 AM	Had static DNS config in his TCP/IP stack.	Add Attachment
Brian Berkley	Nov 30, 2010 03:45 PM	I think you have some static configuration in your TCP/IP stack. If you go to start, run and type: ipconfig /all >c:\ipconfig.txt Hit enter. Then go to start, run and type: c:\ipconfig.txt Hit enter. Copy/paste and email that to me. Thanks,	Add Attachment
Kurt San Agustin	Nov 30, 2010 02:41 PM	Is not able to access the internet on his computer. He is not able to access the TRI network drive from his computer in Todd hall rm 225. His other office is in the education building and he can access the TRI network drive from there. He feels that it might be the machine and would like someone to come take a look. He just want it to work. There are no other drives besides his home drive showing up in my computer. comp#: 20041167	Add Attachment