Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Dec 01, 2010 08:02 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100127 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	27CWMM1	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:8B:06:DA

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Dec 02, 2010 03:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Dec 02, 2010 03:02 PM	reimaged and put back in place	Add Attachment
Todor Todorov	Dec 01, 2010 08:59 AM	Task reassigned to Todor Todorov.	Add Attachment
Brian Berkley	Dec 01, 2010 08:40 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Dec 01, 2010 08:02 AM	Lori H left a voice mail that the computer (2010127) in the Ref area, ref #2 is showing corrupt/missing files and will not boot up. She said she is working nights this week so anyone at the Info/Ref area can help. They have detailed notes in their Moodle system of what is wrong with that computer so anyone can help.	Add Attachment