Service Request Ticket

Service Request Information

CONTACT	Name	Grouger, Debra	Date	Dec 01, 2010 01:31 PM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090830 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3600DN Monochrome Laser Printer
	Serial No.	MHB870178	Location	PDR
	Model	P3600	Hostname	train.wou.edu
	Notes	printer Maint-Phaser 3600 Fuser unit from VISA2012003320 APRIL2013 on SR49852	Ink/Toner Refill
	Wired NIC	00:00:AA:BD:BC:21

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Dec 02, 2010 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Dec 02, 2010 02:53 PM	Train is back up and running.	Add Attachment
Teresa Hutchinson	Dec 02, 2010 12:06 PM	Nancy called me to check the status because it's a big problem. I told her I would change the priority to high and let Adam know. I also told her it was just called in yesterday afternoon.	Add Attachment
Teresa Hutchinson	Dec 02, 2010 12:05 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brian Berkley	Dec 01, 2010 01:34 PM	Task reassigned to Adam Wehner.	Add Attachment
Karisa Mueller	Dec 01, 2010 01:31 PM	Her and others in the department are having problems printing. On her list, the printer says it is offline. This has started happening today. Printer WOU# 20090830	Add Attachment