Service Request Ticket

Service Request Information

CONTACT	Name	McDaniel, Heather	Date	Dec 02, 2010 08:09 AM
	Department	Human Resources	Phone	88963
	Location		Email	mcdanieh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070984 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	9XVTBG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066182 installed as Office Pro 2003, , Adobe Acrobat Pro v7 from P0059450 transferred from W#20040689 7/2008
	Wired NIC	00:1E:C9:7B:0A:41

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Dec 02, 2010 09:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Dec 02, 2010 09:16 AM	Setup java connector	Add Attachment
Brian Berkley	Dec 02, 2010 09:05 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Dec 02, 2010 08:51 AM	Sent email and left vm.	Add Attachment
Jackie Digmann	Dec 02, 2010 08:10 AM	Error Message: "cannot open folders, cannot connect"	Add Attachment Public
Jackie Digmann	Dec 02, 2010 08:10 AM	Browser: Explorer	Add Attachment Public
Jackie Digmann	Dec 02, 2010 08:09 AM	a tech came over to her office yesterday or the day before and manually updated Office Suite on her office computer. Now she can't open Outlook. 88963 contact, and you can call her anytime.	Add Attachment